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Organizational Improvement
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The Greater Nepean Chamber of Commerce (GNCC) has had the pleasure of working with Andrew Houston and Grant Mellow of Action Coach for the past year. This partnership has helped our chamber in a number of ways. It is without reservation that we refer them to any organization.
The educational seminars that Andrew, Grant and Action Coach have presented to our membership have been outstanding. These seminars have increased the value of being a member of the GNCC by educating our membership on being better business owners. Through our Lunch and Learn meetings, members have learned how to create a referral based business and how referrals internal to the GNCC can significantly improve their business. Members have learned how networking (such as through a Chamber) can extend sales and marketing arms. They have also learned how to create and maintain the best employees and the power of Strategic Alliances.
The effect of these seminars has been profound. Not only have we increased membership in difficult economic times, we have had positive feedback from current members on the value of such education in running their businesses. Members have asked for more of these seminars in the fall. Member retention is at an all-time high.
As well, together we have begun to diversify our membership into new industries like construction and trades with target marketing. We look forward to engaging more businesses with this strategy.
Also, our partnership with Action Coach has helped build stronger and more effective relationships with our Executive and Board of Directors. They have taught us the skills that have allowed a more focused approach to the GNCC goals.
With their guidance, our office has been able to meet the needs of our members much more effectively. Andrew and Grant’s positive attitude is infectious and they are a great supporter of the chamber. They have a unique ability to educate without lecturing – as the seminars are very interactive and encourage active participation. Their dealings with our office show an ability to understand the needs of the organization they are working with, not giving out cookie-cutter solutions
We fully endorse the contribution Andrew, Grant and Action Coach have made to both our office and our members and look forward to many more endeavors with them in the future.
Yours truly,
Dan Laverdure,
General Manager
Ottawa's West End Business Network
The Greater Nepean Chamber of Commerce
1175-2720 Queensview Drive, Ottawa, Ontario K2B 1A5
Tel (613) 828-5556 Fax (613) 828-8022
info@nepeanchamber.com www.nepeanchamber.com
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The Greater Nepean Chamber of Commerce
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